Who We Are
Welcome to Divine Resort & Spa. Our website address is: https://divineresort.co.ug. We are committed to protecting your privacy and ensuring a safe online experience when using our website. This Privacy Policy outlines how we collect, use, and protect your personal information in line with international hospitality standard
What Personal Data We Collect & Why
- Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection.
An anonymized string created from your email address (a hash) may be shared with the Gravatar service to check if you are using it. The Gravatar privacy policy can be found here: https://automattic.com/privacy/. After comment approval, your profile picture will be publicly visible in the context of your comment.
- Media
If you upload images to the website, avoid embedding location data (EXIF GPS). Visitors to the website can download and extract location data from images uploaded publicly.
- Contact Forms & Communication
When you submit a contact form, we collect your name, email, phone number, and any additional information you provide. This data is used solely for responding to your inquiries and improving our customer service experience.
- Cookies
We use cookies to improve your browsing experience.
- If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year.
- If you log in, we set temporary cookies to check if your browser accepts cookies. Login cookies last for two days, and screen preference cookies last for a year. Selecting “Remember Me” extends login persistence for two weeks.
- Editing or publishing an article generates an additional cookie that stores the post ID, expiring after one day.
- Embedded Content from Other Websites
Articles may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the original website, which may collect data, use cookies, and track your interaction.
- Analytics & Tracking
We use Google Analytics and similar tools to monitor website performance, understand visitor interactions, and enhance user experience. This data is anonymized and used for statistical purposes.
Who We Share Your Data With & Retention Period
- Comment Data: Retained indefinitely for automated spam moderation.
- Registered Users: Users can edit or delete personal information, except their username.
- Marketing Communications: We may use your contact details to share exclusive offers, promotions, and updates. You can opt-out at any time.
Your Rights Over Your Data
If you have an account or have left comments, you can request:
- An exported file of your personal data we hold.
- Deletion of any personal data (except data retained for legal, security, or administrative purposes).
Requests should be directed to reservations@divineresort.co.ug
Where We Send Your Data
Visitor comments may be processed through automated spam detection services.
How We Protect Your Data
We implement industry-standard security measures, including SSL encryption, firewalls, and restricted access, to protect against unauthorized access, alteration, or data misuse.
Data Breach Procedures
In the event of a data breach, we will:
- Notify affected users and relevant authorities within 72 hours.
- Investigate the breach and take corrective action.
- Implement additional security measures to prevent recurrence.
Third-Party Data Sharing & Automated Processing
We do not sell or share personal data with third parties, except where legally required or necessary to provide services. Automated processing (such as profiling) may be used to personalize marketing, but decisions affecting users are not made solely based on automation.
Industry Regulatory Compliance
We adhere to international data protection regulations, including:
- GDPR (General Data Protection Regulation) for EU users.
- CCPA (California Consumer Privacy Act) for US users.
- Ugandan Data Protection and Privacy Act for local compliance.
For further details on how we process your data, please contact us at reservations@divineresort.co.ug.
